Return Policy
Return & Refund Policy
Last updated: December 2025
At Designer Flooring, we want you to feel confident in your purchase. If you are not fully satisfied with your flooring material order, please review our return policy below.
Eligibility for Returns
We accept returns on unused, unopened flooring materials within 30 days of delivery.
To be eligible:
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Products must be in their original packaging.
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Full boxes only (no partial boxes).
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Items must be undamaged and resellable.
Installed or cut materials cannot be returned.
Non-Returnable Items
The following items cannot be returned:
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Clearance or final-sale items
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Special-order products
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Custom or made-to-order materials
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Opened or partial boxes
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Accessories that have been installed or used
Return Process
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Email us at support@designersfloors.com
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Name
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Order number
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Items you want to return
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Reason for the return
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Once approved, you will receive a Return Authorization (RA) and instructions on where to ship the items.
Return Shipping
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Return shipping is paid by the customer.
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We recommend using a trackable freight or parcel carrier.
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Return shipments without an RA will be refused.
Restocking Fee
All approved returns are subject to a 15%–25% restocking fee, depending on the manufacturer and condition of the return.
Refunds
Once your return is received and inspected:
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Refunds are issued to the original payment method
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Please allow 5–10 business days for processing
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Shipping charges are non-refundable
If the returned product is damaged or not in resellable condition, a partial refund may be issued.
Damaged or Incorrect Items
If you received damaged, defective, or incorrect products:
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Contact us within 48 hours of delivery
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Provide photos of the damage and packaging
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We will replace the product at no additional cost
Damage reported after 48 hours may not be eligible for replacement.
Cancellations
Orders can be cancelled within 24 hours of purchase for a full refund.
After 24 hours, cancellations may incur a manufacturer restocking fee if the order has already been processed.
Contact Us
For any questions or to start a return, contact us:
📧 support@designersfloors.com
📞 (206) 372-6065
🌐 designersfloors.com
